September 22, 2020
To our Royal Gorge Community,
Last month we communicated the guiding principles our team is using to build a responsible operating plan for winter 2020/21 Royal Gorge, a plan that respects the seriousness of the COVID-19 pandemic while also offering important outdoor recreation and fitness opportunities that are essential for our physical and mental well-being. Today, we are providing more specific information about plans for the 2020/21 winter season at Royal Gorge.
In formulating our plan, we've observed how ski areas with summer business have been operating these past couple of months. We have witnessed first-hand how businesses throughout California are operating with guest safety in mind. We're watching how ski areas in the southern hemisphere are conducting their ski & snowboard season. We've talked with our industry peers who share good ideas and lessons learned. And we continue to rely on our partners with The National Ski Areas Association (NSAA), the California Ski Industry Association (CSIA), Placer County, and the state of California, who help determine best practices and guiding principles.
The impacts of COVID-19 are unpredictable and ever-evolving, but what is clear is that the upcoming winter season will not be "business as usual." Many of our standard operating practices will change to ensure the well-being of our guests and staff in this unprecedented pandemic era. It is important for us to communicate these changes effectively before you arrive at the resort as we do not want guests arriving unprepared or assuming services are the same as they have been historically. Once in-resort, our guests are asked to adhere to the new policies, and we will need to apply those policies. It's evident during our day-to-day life that most citizens are already willing to follow common-sense practices, but we intend to hold all visitors to the same standard.
How will things be different at Royal Gorge in winter 2020/21?
The partial list below, subject to change, assumes that existing restrictions and guidelines in Governor Newsom’s Blueprint for a Safer Economy remain in place this winter at Sugar Bowl.
Our goal is to provide a safe and comfortable experience while maintaining the enjoyable, family atmosphere Royal Gorge. We are in the business of fun and healthy outdoor recreation and plan to continue providing that same experience to our guests with COVID-19 as the backdrop this season.
We are committed to communicating our approach to COVID-19 safety and will provide regular updates as the season approaches and plans are refined. I hope that the details provided offer you a level of confidence that our team is making our guests' and employees' safety our top priority.
I sincerely thank you for your patience and understanding as we traverse this difficult terrain. Living in the era of COVID-19 is as new to us as to you, but I can assure you that our team is taking the time necessary to think through the operation and how we safely deliver the Royal Gorge experience you have come to expect.